What IT support covers with us
IT support Johns Creek offices can count on starts with a person who answers. Your staff reach our help desk by phone, email or a portal. The technician who picks up can already see your devices, your Microsoft 365 tenant and your notes, so nobody has to explain the setup from scratch. Routine requests are part of the monthly fee, not billed by the hour.
- Everyday requests: locked accounts, new hires, departures, shared mailboxes, printers, scanners and the odd laptop that won't wake up.
- Monitoring around the clock: agents on every PC, Mac and server report failing drives, missed updates, full disks and security alerts. A lot gets fixed before anyone calls.
- Updates on a schedule: operating systems, browsers, PDF readers and common business apps are patched, with a report of what failed and why.
- Network care: firewalls, switches and Wi-Fi access points are kept current, backed up and watched. Guest and patient Wi-Fi stay apart from business systems.
- Vendor calls: when the internet provider, the phone system, the copier lessor or your practice software vendor needs a nudge, we make the call and stay on it.
- Buying and setup: we spec and order computers, set them up before they arrive on a desk, record warranty dates and keep an asset list open to you.
- Looking ahead: every quarter we sit with the owner or manager to go over recent issues, equipment nearing retirement and next year's spending.
Support shaped by the Johns Creek business mix
The city's business base leans hard toward health care and professional work. Each brings its own pressure points.
- Medical and dental practices. There are 448 medical, dental and outpatient practices in the 30022 and 30097 ZIP codes. A front desk can't wait days for a fix. Practice management software, imaging PCs, card readers, label printers and the phones all have to talk to each other, and the vendor list is long. We keep a record of every vendor and system so a problem gets routed to the right party in minutes, not after three phone trees.
- Wealth, insurance and lending firms. Advisers and agents depend on carrier portals, custodian sites and CRM tools that each have their own login rules. We manage those sign-ins, keep browsers and certificates current, and document what an examiner or auditor might ask about.
- Accounting, legal and consulting offices. Tax season and trial dates put the most stress on systems at the worst moment. We hold big changes until after your deadlines and keep extra eyes on the systems you can't lose that week.
- Owners working from home. Plenty of Johns Creek firms are a principal and a few staff spread across home offices. We support those home setups directly, including the router, the laptop and the printer that only one person ever uses.
Old computers are a support problem
Microsoft ended support for Windows 10 in October 2025. Machines still running it get no regular security fixes, and many line-of-business vendors stop supporting them too. During an assessment we list every device by age and operating system, flag what must be replaced first and spread the rest across a budget you can plan for. We also check that newer PCs meet the hardware needs of Windows 11, so you don't buy something that ages out early.
Remote first, on site when it matters
The bulk of tickets are closed over a remote session, often in the same call. When a fix needs hands, an engineer drives over from our Alpharetta office, which sits a short trip west along Old Milton Parkway and State Bridge Road. Typical site visits include a failed switch, a new exam room or workstation, a cabling problem or an office move within Technology Park or into the new space at Medley.
How we take over
If you're leaving another provider, we ask them for admin credentials, licensing, domain and DNS records, firewall settings and vendor contacts, and we confirm each one works. If a practice manager or a relative has been the go-to person, we interview them and capture their knowledge in your documentation. Early on, every device gets our agent, the highest-risk findings are fixed, old logins are shut off and staff learn a single number and address for help.
Pricing
The monthly fee is set once we have seen your environment, and it scales with headcount, devices and the services you pick. One-off jobs like relocating a suite or retiring a server get their own written quote first.
Questions about it support & help desk
Will we have to buy new computers first?
Usually not. Existing machines get monitored from day one. Our review marks the ones that are unsafe or about to fail, and replacements are spread over months so the cost doesn't land all at once.
Can you work with our practice software vendor?
Yes. We keep the vendor's contacts and requirements on file, handle the calls for you and make sure updates or new workstations meet their specs.
