Johns Creek IT questions, answered
What owners, practice managers and partners in Johns Creek ask us most often.
What does a managed IT service include?
It is a standing arrangement where an outside team runs your day-to-day technology, from laptops and Wi-Fi to logins, defenses and backups, for one flat monthly charge. Upkeep and help are bundled instead of billed per repair.
Which areas do you cover?
All of Johns Creek, including Technology Park, Medley, the Medlock Bridge and State Bridge corridors and Newtown, along with nearby Alpharetta, Duluth, Suwanee and Cumming.
How quickly will I hear back?
New questions get an answer from a senior engineer within one business day. Clients have urgency-based targets written into their contract.
What does it cost?
Headcount, device count and the services you want drive the price. You see a written flat monthly figure after the review, and any project gets its own quote ahead of time.
I run my firm from a home office. Is that too small for you?
Not if your work involves sensitive data. Many Johns Creek advisers, consultants and practitioners work from home. We can manage your devices and secure your home network the same way we would an office.
Can you help a medical or dental practice with HIPAA?
On the technology side, yes. Role-based access, encrypted devices, logging and protected backups are set up and written down for your annual risk assessment. The practice owns its policies and training, and we can help keep those files in order.
Do you work with financial and insurance firms?
Yes. We help tax preparers, lenders, insurance agencies and advisory firms put in place the technical controls that rules such as the FTC Safeguards Rule and SEC Regulation S-P expect, and keep evidence of them.
We have an office manager who handles IT. Can you work with her?
Happily. A number of clients keep their in-house helper for quick local tasks while we run security, monitoring, backups and larger jobs. A short written split of duties keeps the handoffs clean.
We're moving offices. When should we call you?
Before you sign the lease if you can. We check the internet options and cabling at the new space, plan the network and schedule the move so staff can work the next morning.
What happens if ransomware hits us?
Infected machines come off the network first. We then work out the scope, rebuild from backups the attackers couldn't reach and support you through conversations with your carrier, bank and anyone owed notice. Solid defenses and rehearsed restores keep the outage brief.
See where your IT really stands
Our review explains, without jargon, how protected you are, whether your backups would hold up and how well support is working. Plan on roughly sixty minutes with us. You keep the findings either way.